Frequently Asked Questions

Orders are accepted from qualified researchers, laboratories and institutions purchasing materials for in vitro and laboratory research only. Purchasers must be 21 years of age or older and confirm the research-use terms before entering the catalog.

Browse the catalog, select the compound and variation you require, and complete checkout. Orders enter processing shortly after payment confirmation and you receive written confirmation by email.

Orders can be modified or cancelled shortly after they are placed, before they enter processing. Contact our support team as soon as possible and we will confirm whether the change can still be applied.

Yes. Contact us with the compounds, quantities and documentation you require and we will provide a written quotation for laboratory or institutional purchasing.

Applicable compounds are held to a 99%+ purity specification, verified through independent third-party analysis using established methods such as HPLC and LC-MS.

Certificates of Analysis are available for catalog compounds on request. Use the COA page to request the current batch documentation for any product and we will send the matching lot record.

Sealed lyophilised vials are stable and should be kept in a cool, dark place away from direct light. Refer to the product label, Certificate of Analysis and your own laboratory procedures for handling and storage in a research setting.

No. All products are supplied strictly for in vitro laboratory research. They are not approved by the FDA, are not for human or veterinary use, and are not for use in diagnostic procedures. No therapeutic, medical or dosing claims are made.

In-stock orders are typically processed within one to two business days. Made-to-order compounds are produced on a 7–14 day lead time, and tracking details are emailed once the shipment leaves our facility.

Lyophilised compounds ship in sealed, cushioned laboratory packaging with research-use-only labelling and accompanying documentation where applicable.

Because these are research materials, sales are final once shipped. If a product arrives damaged or a verified defect is identified, contact support promptly with your order number and photographs and we will resolve it.

Shipping availability depends on the destination and applicable import regulations. Contact us before ordering so we can confirm whether we can deliver to your laboratory.

Because every compound is research use only, we ask each visitor to confirm they are 21 or older and purchasing for in vitro or laboratory research before viewing pricing, documentation and the full catalog.

Purchasers are responsible for handling, storing and disposing of research materials in line with applicable laws, institutional policy and laboratory safety practice, and for ensuring they are handled only by suitably trained personnel.